Thursday 4 February 2021

Kew Green Hotels New Horizons 2021


Welcome to the New Horizons Kew Green Hotels Digital Conference and Awards, taking place on 4th February 2021.  We’re delighted to be pioneering another first at Kew Green Hotels, delivering our annual conference digitally. This event is being planned in line with COVID compliant practices. In light of the changing landscape of government restrictions, some elements of the event may be subject to change.

We will be bringing together colleagues from across Kew Green’s leadership team for an exhilarating virtual event, accessed via you computer using your personal log in provided when you registered.

The conference will be followed by an exciting awards ceremony which will be available to view by all Kew Green employees via an online link. 

We have two glittering hosts for the event, TV personality and hospitality supporter, Fred Sirieix and our very own CEO, Chris Dexter.

We all recognise this has been a challenging year for our industry and we’re so proud of how you’ve embraced change and that even when the going gets tough, it’s the details that matter on the journey to New Horizons. We are delighted to come together to recognise your outstanding achievements through these times.

Remember, you’ll need to bring your best glitz and glamour to the awards ceremony as there will be a best dressed competition, judged by Fred.

We’re delighted to be continuing our support of Greenfingers. We’d like to invite you to make a donation to the incredible work they do.

It’s very simple to donate - please text 70085 with the following message:

To donate £2

To donate £5

To donate £10




All texts subject to standard message rate.Greenfingers Charity Partner Logo

Look forward to seeing you all for our event on 4th February!

Chris Dexter and the Senior Leadership Team

Please note, we may use footage from the event, including attendees and sponsors, for future Kew Green Hotels communications. You have the option of covering up your camera and/or muting your microphone on your computer if you do not wish your picture to be used for commercial or redistribution purposes. By appearing online with your camera and/or your microphone on, we will assume that you consent to having your image and/or voice being shared.

We encourage you to use a PC or laptop rather than dialing into the conference via a phone line to avoid time lags. Please let us know if you need any support accessing equipment. 

For charitable donations to Greenfingers, by sending a text, you’ll be opting in to hear more about the work of Greenfingers Charity and fundraising via telephone and SMS. If you’d like to give but do not wish to receive marketing communications, text BACK2BASICSTWONOINFO to 70085.


Please note agenda timings are subject to change.

Kew Green Hotels New Horizons 2021 — full schedule

February 4th, 10:00 - 20:00


How will you get the most out of today?

Luisa Godfrey — Performance Coach

Welcome & conference opening

image description

Chris Dexter — CEO, Kew Green

Goals & ambitions for the future

Chris Dexter — CEO, Kew Green


Back to basics: The customer experience

Vanda Kingston — Director – Hotel Performance Delivery, UK&I IHG

Operations review

Michael Lyons — Director of Operations – South Central, Kew Green

Suzanne Bush — Director of Operations - East, Kew Green

Louise Dodd — Director of Operations - West, Kew Green

Technology and innovation through procurement

Oxana Chernaya — Director of Procurement and Cost, Kew Green

Driving customer experience through F&B

Dean Crews — Group Executive Chef, Kew Green

Lunch/Sponsor Exhibition

Reflection on morning session & afternoon opening

Chris Dexter — CEO, Kew Green

Accelerating recovery part 1

Graham Norris — Managing Director of Managed Properties, Kew Green

Sam Barrell — Director of Business Development, Kew Green

Accelerating recovery part 2

Joanna Fisher — Group Commercial Director, Kew Green

David Gardner — Managing Partner, 80 Days


Our people

Ros Hardiman — Director of Human Resources, Kew Green

How will you perform in 2021?

Luisa Godfrey — Performance Coach

Conference close

Kew Green Hotels Digital Awards Ceremony

Hosted by Fred Sirieix and Chris Dexter

Chris Dexter — CEO, Kew Green

Join us from home for an exciting evening event featuring:

  • Best dressed competition
  • Live awards ceremony
  • Kitchen disco


Evening Welcome

Chris Dexter — CEO, Kew Green

Evening event end


Please check back for registration information.


Thanks to our sponsors